Cancellation & Refund Policy

In these terms:

'We' means the Club:

The registered office of the company which provides the Club Events & Activities is:

Cribbs Sports & Social Club Ltd

The Lawns

Station Road

Henbury

Bristol

BS10 7TB

'The Customer' or 'You' means the person placing an order for the purchase of tickets for Events & Activities organised by Cribbs Sports & Social Club.

2.1 Firm Orders and Acceptance

Completion and submission (electronic or otherwise) to us of the online booking form constitutes your order for the events & Activities referred to in the booking form on the terms set out below, whether or not you propose to make payment online

We will acknowledge receipt of on-line orders electronically

In the event of our not accepting any order placed, any sum debited to us from your credit/debit card will be refunded as soon as possible

2.2 Terms and conditions of business

Acceptance shall always be on the basis that:

2,2,1 these terms and conditions of business apply;

2.2.2.no terms and conditions accompanying a Member’s order shall apply unless specifically referred to in our acceptance; and

2.2.3 nothing said by any of our agents shall be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of the Services offered by us.

2.3 Prices

The prices payable for the Events & Activities are as set out in our website unless Clause 3 below is applied. All prices are shown inclusive of VAT unless otherwise stated. Our VAT registration number is 170 0763 30

2.4 Invoices

Invoices will not normally be provided as all events can only be booked by a Club Member. A VAT invoice/receipt will only be issued on request.

2.5 Time for Payment

Tickets for events are only secured when payment is received from the member.

2.6 Methods of Payment

We require payment by credit/debit card when the Services are ordered online. Where orders are telephoned or emailed and accepted by us, payments should also be made by credit/debit card unless different arrangements are made with the Club Events and Activities at the time of booking.

All members are eligible for subsidised tickets to our events but they are strictly sold on a first come, first served basis.

'The Services' means the delivery of the events referred to in Clause 5 below.

5.1 Website descriptions of events

The outlines of events on this website are intended as guides only.

6.1 If you have to change or cancel your booking, please contact us as soon as possible (see Customer Services below). We understand that changes in circumstances mean that it is not always possible for an individual booked on an event to attend. If we can sell your tickets to another member, we are happy to do so, at no cost to yourself.

6.2 If we need to change or cancel your booking

6.2.1 In the event we need to cancel because of factors determined by the Club, a full refund would given

6.2.2 In the event a 3rd Party cancels an event, all refunds obtained by the club would be passed onto the Member who placed the order.

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer, whether under statute or otherwise, that may not be excluded. Subject to that:-

7.1 We only accept liability for:-

7.1.1 Death or injury caused by the negligence of our employees, agents or subcontractors without limit; and

7.1.2 Subject to Clause 7.2.2 below, physical damage to or loss of your tangible property to the extent it results from breach of contract or the negligence of us, our employees agents; and

7.1.3 Any other liabilities specifically provided for in these terms to the extent so specified.

7.2 Limitations

7.2.1 Under no circumstances shall the Club be liable to you for any indirect or consequential losses, damages costs or expenses of any kind whatever (including any loss of production, loss or corruption to data, loss of profits or of contracts, loss of operation time and loss of goodwill or anticipated savings, even if we have been advised of their possibility) and howsoever caused, whether arising under contract, tort (including negligence) or otherwise in connection with the performance of this agreement, including the provision of (or failure to provide) any information or advice.

(b) in the event of any alteration or cancellation of a event in accordance with Clause 7.2 above, as provided for in that Clause

(c) in respect of any other loss, an amount equivalent to the sum paid by you for the Services in question.

7.3 This Clause 7 shall apply before and after any termination of this agreement.

8.1 Your personal data shall be added to the Club database for the purpose of processing your request and to inform or update you with relevant details of our Events & Activities.

8.2 If you do not wish to receive any further information or offers from us, whether by post, telephone or email, please inform the Club (see contact details below).

8.3 No personal data shall be forwarded to any third party and shall remain confidential to be utilized exclusively for the purpose listed in sub clause 8.1.

You acknowledge and agree to be bound by the terms of our privacy policy

10.1 Any material or work created by the Club or its agents or subcontractors as part of the provision of the Services shall be the property of the Club. For this purpose Intellectual Property Rights' means copyrights, rights in the nature of copyright, patents, trade marks, database rights, service marks, design rights, registered designs, and any other similar proprietary rights.

10.2 No part of any event material shall be reproduced by you in any way without the prior agreement in writing.

11.1. In the unlikely event that you have cause for complaint please contact the Club as soon as possible. You will receive an acknowledgement within five (5) to ten (10) working days and we will try to resolve any problems as quickly as possible.

11.2.The parties agree to use all reasonable efforts to negotiate a settlement of any complaint or dispute between them:

(i) by using our complaint handling procedure or if this is unsuccessful;

(ii) by one party giving notice to the other requesting that the dispute be referred to mediation.

12.1 Amendments

Any amendment to each confirmed order must be in writing agreed between the parties.

12.2 Notices

Unless otherwise expressly stated in these terms and conditions,

(a) all notices from you to us must be in writing and sent to our contact address set out below; and

(b)all notices from ourselves to you must be in writing and sent to the email address set out on the order form.

12.3 Invalidity

If any part of these terms and conditions is unenforceable, the enforceability of any other part of them shall not be affected.

12.4 Waiver

The failure of either party to seek redress for breaches or to insist upon strict performance of any term, condition or provision of this Agreement, or the failure of either party to exercise any right or remedy to which it is entitled hereunder shall not constitute a waiver thereof. A waiver of any default shall not constitute a waiver of any subsequent default. No waiver of any of the terms, conditions or provisions of this Agreement shall be effective unless it is in writing.

12.5 Jurisdiction and applicable law

These terms and any contract of which they form part shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.

If you wish to contact us for any reason, please do so during business hours using one of the following routes:

(business hours are Monday to Friday 09.00 to 17.30).

Tel: +44 (0) 7977 091 099

Email: mailto: rob.hetherington@cribbssportsandsocial.co.uk

Postal Address:

Cribbs Sports & Social Club Ltd

The Lawns

Station Road

Henbury

Bristol

BS10 7TB